Our office hours during the holidays are:

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As you may know, Curtis has been away from the office for the last few days. At 11:36am Tuesday morning, his wife Nicole gave birth to Andrew Kienan Nickason. He’s 7 lbs, 5.8 oz healthy, happy, and absolutely adorable.

Curtis and Andrew

Welcome to the world, Andrew!

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Thanksgiving 2011 Office Hours

Our office will be closed Saturday October 8 through Monday October 10.

We will re-open 9am, Tuesday, October 11, 2011.

Have a Happy Thanksgiving Long Weekend!

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At some point September 11, 2011 our antivirus program for our mail servers suffered a severe failure.  As a protection measure, all inbound email was not processed until antivirus functions were restored.  Antivirus function was restored on September 11, not long after, however, due to the shear volume of mail that had accumulated, our servers have become overloaded as they work to process all the incoming mail.  As load average becomes high, we detect it, and then shunt the data away from the overloaded system to return the load back to normal.  When load average becomes high, services such as sending mail, and webmail become inactive.

If it is not essential for you to check your email, please hold off until noon, September 12.  Otherwise, we are working hard to ensure all mail services can operate as best as possible.  We apologize for the inconvenience.  This should resolve after  our systems fully catch up, and we expect full function to be restored at noon, September 12.

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Our office will be closed on Monday, September  3rd, 2011 for the Labour Day weekend.

We hope you have a great long weekend!

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As of 10:30 am Wednesday, August 24, 2011 our dial up outage has been resolved.

Since 11:30 am Monday, August 22, we have been experiencing a dial-up outage due to an equipment failure on our upstream provider’s network. This outage affects all our dial up numbers in the BC interior, including Vancouver.

Replacement parts have been shipped and should be installed later this afternoon.

We will update this bulletin as we receive new information.

We appreciate your patience during this outage.

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Our office is closed Friday, July 1st, and will reopen Monday, July 4th. Enjoy your long weekend!

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To our valued clients,

Due to the lockout of Canada Post employees, and subsequent suspension of postal service, you may need to make alternate arrangements to mailing in a cheque.   The vast majority of our subscribers receive your invoice via email. If you normally receive an invoice by mail, we will also be emailing a copy to you.

Here are three options:

1. Use Pre Authorized Payments

Sign up for our pre-authorized payment service and have your monthly payment deducted automatically from any chequing account, or from your Visa or Master Card. Simply fill in this form, and fax it to our office.

2. Pay Using Online Banking

We can accept Online or Telephone Banking with the following financial institutions:

• BMO (Bank of Montreal)
• CIBC
• Credit Unions
• Scotia Bank
• RBC (Royal Bank)

3. Pay by Phone or Online using Visa or Master Card

Call 1-877-373-6121 with your invoice and credit card ready and we will be happy to process your payment.  Our online bill payment page is also available for credit card payments.

Thank you for your support.

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KAST, along with Kootenay Business magazine, KRIC and the Columbia Basin Trust are sponsoring the first iTech event to be held in both Nelson and Cranbrook. This trade show event is designed to showcase technology and innovation in the Kootenays.

Secure by Design owner Kirk Ismay will have a table at both the Nelson and Creston events. Stop by to say hi, or ask about any of our service offerings.

West Kootenay — Nelson

The Prestige Lakeside Resort and Convention Centre
Wednesday, May 25, 2011
Trade show 11:00 am to 3:00 pm
Lunch 11:45 am to 1:15 pm

East Kootenay — Cranbrook

The Rocky Mountain Resort and Convention Centre
Thursday, May 26, 2011
Trade show 11:00 am to 3:00 pm
Lunch 11:45 am to 1:15 pm

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Our office will be closed from Friday, April 22nd, until Monday, April 25th.

Phone support will be available on Monday from 10am to 4pm.

Happy Easter!

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