Secure by Design

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Email Performance Problem

February 6th, 2014

Engineer There is a performance problem with our main email server that began Monday afternoon, which is causing mail delays and mail server timeout errors. Our cloud storage provider is working to migrate our system to a next generation platform to restore performance. This work is ongoing and may be complete by Friday or Saturday.

Our technicians are doing all we can to manage the problem.

Please note that as we are currently experiencing higher than normal call volume, you may not be able to reach us by telephone.

  • [12:00pm Monday] Start of performance problem
  • [4:00pm Monday] Problem reported to our cloud provider
  • [2:00pm Tuesday] We were informed that our provider had placed limits on disk performance to prevent further issues and to allow for maintenance
  • [9:30am Thursday] Received ETR from provider support team

Thank you for your patience! We appreciate your continued loyalty.

Merry Christmas!

December 17th, 2013

Merry Christmas

We would like to wish all of our customers, partners, and suppliers a very Merry Christmas, and wonderful New Year in 2014!

Our office hours during the holidays are:

Tuesday, December 24th 9:00 am to 3:00 pm *
Wednesday, December 25th Closed
Thursday, December 26th 9:00 am to 3:00 pm *
Tuesday, December 31st 9:00 am to 3:00 pm *
Wednesday, January 1st Closed
* We will  be closed for lunch between 11:30 and 12:00

Office Closed Remembrance Day

November 5th, 2013

We will be closed Monday, November 11, 2013

To all Veterans, and active Service Personnel, thank you for your sacrifice to help make this world a better place.

Lest We Forget

Lest We Forget…

Thanksgiving Weekend Office Hours

October 10th, 2013

Thanksgiving 2013

Our office will be closed on Monday, October 14 th

We will reopen Tuesday, October 15 th

We’re thankful to have you as a customer &
hope you have a safe and happy long weekend!

Server Performance Issues – FIXED!

September 11th, 2013

Engineer

Update – All Systems Normal!

  • (11:20 Friday) Systems are working normally since yesterday. Your email program may need you to enter your password again to continue. If that doesn’t work try it using webmail, or call our office for troubleshooting assistance.
  • (07:00 Thursday) Upgrades and maintenance were completed early this morning. Performance has been stable and normal for the past 3 hours.
  • (10:20 Wednesday) We are experiencing higher than normal loads on our main mail and web hosting server. This was causing delays accessing and sending mail. Our technicians are working to address the problem in conjunction with staff at our data centre provider. Some upgrades were performed Tuesday night to add additional resources to one of the systems, this should help with stability.

Thank you for your patience! We appreciate your continued loyalty.

Senior staff will be reviewing internal procedures and working with our data centre provider to prevent further problems and improve response time in the future.

NAEDP Nelson Broadband Initiative Survey

August 20th, 2013

I recently received the following email from Tom Thomson of the Nelson Chamber of Commerce, and I am re-posting it for the interest of Secure by Design customers:

The City of Nelson has recently completed electric service upgrades to the downtown core of Nelson. This also involved laying fiber optic cable that allowed the City to connect local government buildings:Fiber Optic Cable

  • White Building
  • Nelson Library and Police Station building
  • Nelson and Area Recreation Complex
  • Regional District of Central Kootenay Building

Given that this fiber infrastructure is in place within the downtown core of Nelson, the Nelson and Area Economic Development Partnership (NAEDP) has embarked on a strategy to stimulate further economic development for the community. The NAEDP will focus on how this project can maximize the economic benefit to Nelson and Area businesses.

The Chamber on behalf of The Nelson and Area Economic Development Partnership recently completed five focus groups sessions with businesses in the downtown core of Nelson. These focus group sessions included small business owners and managers from various business sectors — medical, tourism, retail, education, services, manufacturing, professional and technology. The focus group research effort is designed to help assess demand, evaluate knowledge and determine technology interests/needs among local businesses.

We are looking for one last push of data as we complete our assessment and prepare the final report for the City. If your business is located in the downtown core of Nelson, we ask that you take 3 minutes to complete the following survey: https://www.surveymonkey.com/s/nelsonbroadband

Thank you for your valuable input.

Tom Thomson
Executive Director
Nelson and District Chamber of Commerce

High Speed Internet – Available in Thrums!

August 19th, 2013
High Speed Internet

Get High Speed Internet!

Secure by Design is pleased to announce the availability of high speed Internet on parts of the 399 telephone exchange, covering the Thrums area. The service connects over your phone line at speeds up to 6mbps, many times faster than standard dial-up. Since it uses a land line, our service is not affected by radio interference or weather related problems. You can also use the phone and the Internet at the same time!

You’ll also need an ADSL modem or gateway. We have modems available for $50 + tax, and wireless gateways for $99 + tax. This is a special introductory price for customers that upgrade from our dial-up plans.

To see if your phone number qualifies, click here.

Pass this on to your friends!

Canada Day 2013

June 28th, 2013

Rocky mountains

Our office is closed Monday, July 1st,

and will reopen Tuesday, July 2nd.

Have a safe and happy long weekend!

Server Maintenance Saturday June 29th, 5am

June 26th, 2013

This Saturday, June 29th from 5am to 6am, we will be carrying out some important maintenance on our server infrastructure.  This maintenance cycle will require a system reboot, which will interrupt most services including hosted web sites and email accounts. We anticipate a service outage lasting between 10 to 20 minutes.

Senior technical staff and vendor support will be carrying out the work to ensure that the maintenance is as non-intrusive as possible.

 

Victoria Day 2013 – Office Closure

May 17th, 2013

Queen Victoria -Golden Jubilee -3a cropped
Our office will be closed for the Victoria Day long weekend, including Monday, May 20th.

Our technical staff are available to respond to all system-wide emergencies.

Have a great long weekend!

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