This is an important notice for all Secure by Design (formerly Net Idea) dial up internet customers.

I have just received word from our supplier that our current dial-up service numbers are being discontinued on Monday, September 15th, 2014.

The new DIAL UP number is: 1-800-553-1802

If you have difficulties using the new number, continue using the old one until Monday.

I apologize for the short notice, I was only notified myself at noon on Friday, and prepared this notice as quickly as possible.

Thank you for your patience and understanding during this transition.

Sincerely,
Kirk Ismay

Secure by Design

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WordPress 4.0 “Benny” has been released, with a number of improvements to make editing your web site in WordPress a smoother, more visual experience. The editor, media embedding,  media manager, and plugins page have all been given a make over in this release.

Secure by Design has been using WordPress as our go to Content Management System for all of our new web sites since 2008. We’ve helped deploy or host more than 100 WordPress powered web sites.  In addition to the solid WordPress core, we also have access to premium themes & plugins including Video Tutorials, StudioPress themes, and GravityForms.

Do It Yourself Upgrade

The built in upgrade tool from the WordPress dashboard can be used to upgrade your site at any time.

Upgrading WordPress is Easy!

Full Service Assisted Upgrade

If you would like assistance with your site from one of our professionals, fill in our online form. We charge $25 for a basic upgrade, which will include upgrades to the WordPress core, as well as any themes or plugins that need an upgrade. A full site and database backup is performed before we do the upgrade.

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Our office will closed on Monday, September 1st for labour day.

Have a safe and happy long weekend!

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Our office will be closed for the Victoria Day long weekend, including Monday, May 19th.

Our technical staff are available to respond to all system-wide emergencies.

Have a great long weekend!

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WordPress 3.9 “Smith” was released on April 16th, with a minor maintenance update to 3.9.1 on May 8th. This new release has a number of exciting new features. Watch this video for a great overview:

New features include:

• A smoother media editing experience
• Improved visual editing
• Easy image editing
• Drag and drop image support
• Gallery previews in the editor
• Audio and video playlists
• Live widget and header previews
• Find new themes with the theme browser

Secure by Design provides WordPress powered web hosting solutions, currently we’re hosting more than 100 sites on the WordPress platform. Customers can update to the latest version themselves, or take advantage of our expertise. We offer WordPress updates for $25 + tax per site.

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There is a performance problem with our main email server that began Monday afternoon, which is causing mail delays and mail server timeout errors. Our cloud storage provider is working to migrate our system to a next generation platform to restore performance. This work is ongoing and may be complete by Friday or Saturday.

Our technicians are doing all we can to manage the problem.

Please note that as we are currently experiencing higher than normal call volume, you may not be able to reach us by telephone.

• [12:00pm Monday] Start of performance problem
• [4:00pm Monday] Problem reported to our cloud provider
• [2:00pm Tuesday] We were informed that our provider had placed limits on disk performance to prevent further issues and to allow for maintenance
• [9:30am Thursday] Received ETR from provider support team

Thank you for your patience! We appreciate your continued loyalty.

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We would like to wish all of our customers, partners, and suppliers a very Merry Christmas, and wonderful New Year in 2014!

Our office hours during the holidays are:

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We will be closed Monday, November 11, 2013

To all Veterans, and active Service Personnel, thank you for your sacrifice to help make this world a better place.

Lest We Forget…

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Our office will be closed on Monday, October 14 ^th

We will reopen Tuesday, October 15 ^th

We’re thankful to have you as a customer &
hope you have a safe and happy long weekend!

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Update – All Systems Normal!

• (11:20 Friday) Systems are working normally since yesterday. Your email program may need you to enter your password again to continue. If that doesn’t work try it using webmail, or call our office for troubleshooting assistance.
• (07:00 Thursday) Upgrades and maintenance were completed early this morning. Performance has been stable and normal for the past 3 hours.
• (10:20 Wednesday) We are experiencing higher than normal loads on our main mail and web hosting server. This was causing delays accessing and sending mail. Our technicians are working to address the problem in conjunction with staff at our data centre provider. Some upgrades were performed Tuesday night to add additional resources to one of the systems, this should help with stability.

Thank you for your patience! We appreciate your continued loyalty.

Senior staff will be reviewing internal procedures and working with our data centre provider to prevent further problems and improve response time in the future.

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