In conjunction with our suppot policy, we want to let you know that Microsoft is ending support for Windows Vista on April 11, 2017. As a result, we will no longer provide free support for systems running Windows Vista either, beyond providing basic email settings.

All customers should consider migrating to newer Windows 7 or Windows 10 systems to continue to get security updates. We can help with suggestions on how to get an up to date system, or help you move your personal data to a new system for a reasonable fee.

Windows Vista Desktop

Our office will be closed Monday, February 13th
for BC Family Day

We’ll be open as usual at 9am Tuesday morning, which is also Valentine’s Day.

There has been an increase in the last 4-6 weeks in “Phishing” email scams that are looking to trick people into either giving out their email login information or financial information. The increase is most likely timed to take advantage of the holidays, when people are busy and IT departments have staff on holidays.  In all cases, the links do not point to the real site, and most from addresses are fake as well.  Most of these have been sent from real email accounts on legitimate systems that have been hijacked and used to send out spam, so the server and account aren’t on any blacklists. The account is only used for a short time and then a new account is selected.

What to do:

• Flag the message as “Junk” or “Spam” in your email program (Outlook, Mail, and Thunderbird all have this option)
• Use a strong password for your email account
• Do not use your email account password for any other service
• Look at the from email address and check that it’s valid
• Hover your mouse pointer over the link (don’t click), to see where it goes on the bottom of the screen

What to look for:

We would like to wish all of our customers,
partners, and suppliers a very Merry Christmas,
and wonderful New Year in 2017!

Our office hours during the holidays are:

Our office will be closed on Friday, July 29th AND Monday, August 3rd for the BC Day holiday.
We are also closed Saturday and Sunday as usual.

As always, our technicians will be close at hand to tend to any system alerts, should they arise.

Have a safe and happy long weekend!

Our office will be closed for the Easter Long weekend.

Have a Happy Easter everyone!

Columbia Basin Trust and the City of Rossland have completed a high-speed fibre network in downtown Rossland!

A live demonstration and public meeting will be held March 23rd at the Rossland Public Library:

March 23, 2016
Rossland Public Library — 2180 Columbia Ave
7:00 to 8:30 p.m.

Secure by Design is one of the Internet Service Providers able to offer service on this network.  CBT is offering free installation if booked before April 8, 2016.

For pricing and service availability, contact Secure by Design.

See the full announcement on the CBT website at: http://cbt.org/Initiatives/Broadband/?Rossland_Broadband

Rossland Broadband Service Area

We would like to wish all of our customers,
partners, and suppliers a very Merry Christmas,
and wonderful New Year in 2016!

Our office hours during the holidays are:

The Secure by Design office will be closed on Wednesday, November 11th to observe Remembrance Day.

Take some time to think about those who served.  If you have the chance, thank a veteran.

Our office will be open again on Thurday, from 9am to 5pm.

Our office will be closed for Monday, August 3rd for the BC Day holiday.
We are also closed Saturday and Sunday as usual.

As always, our technicians will be close at hand to tend to any system alerts, should they arise.

Have a safe and happy long weekend!