Secure by Design

Helping You Make Sense of the Internet.

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Support

Helpful and friendly technical support is our number one priority for our valued customers. Our staff will work with you to make sure you get the most out of what the internet has to offer. Whether you get an invalid password or your modem won’t dial, we’ll help you get it going.

Live technical support is available from 9:00 am until 5:00 pm Monday to Friday, Pacific Standard Time (PST). After hours? E-mail us with details of the problem you are having to tech@secure-by-design.com and we will help you with solution within 1 business day. If you require support outside of normal hours, we can arrange to call at a time convenient to you.

Support Hotline

Call 1 877 373 6121 and press 1 for friendly technical support.

Dial Up Numbers

Here are the most common numbers for most of our customers. We also have a list of access numbers across Canada.

  • Castlegar: 250-304-2039
  • Trail: 250-368-8273
  • Nelson: 250-352-1361

Set your username to user@sbdemail.com and use your normal password. Replace the word user with your assigned username. To set up your computer for dial-up, use the instructions for your computer listed below:

Web Site FTP

If your domain is example.com, use the server ftp.example.com. If you have a personal site, you can use ftp.secure-by-design.com.