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Resolving Email Sending issue after Service Transition


With our new wholesale supplier, you may need to adjust your email settings if you are unable to send mail to other domains (,, etc).

You need to enable SMTP Authentication, and turn on SSL for both POP (Port 995) and SMTP (Port 465) connections. Detailed instructions for Windows can be found below.


Guide is based on instructions for Outlook Express and Incredimail.  For all
other email clients, such as Eudora, Outlook, Thunderbird, please call for

Go to the "Tools" menu and select "Accounts".

Click on the Tab along the top of the "Internet Accounts" window, that is
labeled as "Mail".

Ensure the account is Highlighted in the list of accounts, and press the
"Properties" button on the right hand side.

On the Tab labeled "Servers", click the very bottom checkmark for "My server
requires authentication", and then click the "Apply" button at the bottom.

Now, click on the "Advanced" tab on the top.  Place a checkmark on both
entries where "This connection requires a secure connection {SSL}", and you
will notice the Incomming Mail port will change to either 995 or 993.  This
is perfectly normal.  The Outgoing port must be changed to 465 instead of
25.  Once this is done, click the "Apply" button at the bottom, and then

You can then repeat for any other Net Idea email accounts, or close the
Internet Accounts window, and you are now ready to send Email.


Please call for support.

Tech Support Available Monday through Friday 9:00am to 8:00 pm at

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