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* Resolving Email Sending issue after Service Transition
Posted on December 5th, 2008 by Kirk. Filed under Support.
Overview
With our new wholesale supplier, you may need to adjust your email settings if you are unable to send mail to other domains (gmail.com, yahoo.ca, etc).
You need to enable SMTP Authentication, and turn on SSL for both POP (Port 995) and SMTP (Port 465) connections. Detailed instructions for Windows can be found below.
Windows
Guide is based on instructions for Outlook Express and Incredimail. For all
other email clients, such as Eudora, Outlook, Thunderbird, please call for
support.
Go to the "Tools" menu and select "Accounts".
Click on the Tab along the top of the "Internet Accounts" window, that is
labeled as "Mail".
Ensure the account is Highlighted in the list of accounts, and press the
"Properties" button on the right hand side.
On the Tab labeled "Servers", click the very bottom checkmark for "My server
requires authentication", and then click the "Apply" button at the bottom.
Now, click on the "Advanced" tab on the top. Place a checkmark on both
entries where "This connection requires a secure connection {SSL}", and you
will notice the Incomming Mail port will change to either 995 or 993. This
is perfectly normal. The Outgoing port must be changed to 465 instead of
25. Once this is done, click the "Apply" button at the bottom, and then
"Ok".
You can then repeat for any other Net Idea email accounts, or close the
Internet Accounts window, and you are now ready to send Email.
Macintosh
Please call for support.
Tech Support Available Monday through Friday 9:00am to 8:00 pm at 1-877-373-6121
* Net Idea Migration: Frequently Asked Questions
Posted on December 4th, 2008 by Kirk. Filed under Announcements.
Why such short notice?
There wasn’t any other option. SBD was created on November 20th, and we’ve pretty much been working around the clock to ensure the Kootenays would continue to have a choice for Internet Service.
Will I get to keep my netidea.com address? Webmail?
Yes! I’ve had my netidea.com address for 12 years, and I want to keep it too! The existing webmail page at netidea.com will continue to work. There will be a customized SBD webmail soon too.
Will I have to pay more?
I plan to keep rates the same for all Net Idea customers.
How do I pay my bill?
At this time, we can take cash and cheques made out to “Secure by Design”. Look at your next bill for other payment options. We’re still waiting for the new POS terminal to arrive.
