Secure by Design

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Cable Internet Service Disruption – Resolved

February 3rd, 2020

A rock slide near Kamloops, BC damaged a critical fibre optic line Saturday, February 1st.  The damage caused substantially reduced performance for our cable internet subscribers since then, as the internet traffic is being re-routed onto backup circuits. This event also affected other internet providers, cell phone providers, VOIP subscribers, and even some Telus land line customers in the local area according to this CBC article:
https://www.cbc.ca/news/canada/british-columbia/bc-phone-disruptions-1.5449473

We’ve been in contact with upstream partners and have been monitoring the situation over the weekend.

  • 3 pm Tuesday, February 4th: At this time, teams are still awaiting the approval to proceed with repairs from CP Rail. CP continues to repair damaged tracks required for access. The proposed plan is to prep two splicing structures on either side of the damaged area and run a temporary fibre between these structures to splice into existing cables. Initial estimates for repair is February 9. We do not anticipate another update until tomorrow morning.
  • 11 pm Monday, February 3rd: Cleanup efforts are still ongoing but in parallel CP Rail is also looking to repair their damaged tracks. Significant progress has been made these last few days and enough rubble has been cleared to give our technicians the chance to physically assess additional fiber breaks. Technicians will gain access to more break locations as the cleanup efforts continue, but due to the remoteness of certain fiber break locations they’re still facing some access challenges to all areas of the fiber. Repair work is still dependent on all rubble being cleared and the train tracks being fixed, but we should have a clearer plan of action once all the damage has been assessed.
  • 8:45 am Monday, February 3rd: we’ve learned that crews have begun to clear the rock and debris. Fibre repair crews will start work on splicing the connection as soon as they have access. This will hopefully start this afternoon and may be completed later this evening.

Network teams have also been working to increase capacity and manage traffic through alternate connections, which has improved service for some customers Sunday night and this morning.

Thank you for your continued patience. We will share more information as we get it.

We Wish You a Merry Christmas!

December 12th, 2019

Have a Wonderful Christmas, from Kirk and Corey at Secure by Design

We would like to wish all of our customers,
partners, and suppliers a very Merry Christmas,
and wonderful New Year in 2020!

Our office hours during the holidays are:

Tuesday, December 24th 9:00 am to 3:00 pm *
Wednesday, December 25th Closed
Thursday, December 26th Closed
Tuesday, December 31st 9:00 am to 3:00 pm *
Wednesday, January 1st, 2019 Closed
* We will  be closed for lunch between 12:30 and 1:00

Easter Weekend Office Hours

April 18th, 2019

Our office will be closed for the Easter Long weekend.

Good Friday – April 19th CLOSED
Saturday – April 20th CLOSED 
Sunday – April 21st CLOSED
Easter Monday – April 22nd CLOSED

Have a Happy Easter everyone!

Lamb Border

Announcing Gigabit Internet Plans

April 1st, 2019

It may be April 1st, but this is not a joke! 

Gigabit internet plans, available now!

1000 mbps internet, now available

Secure by Design is pleased to be able to offer business internet plans with Gigabit download speeds (1000 mbps) in most urban service areas.  We anticipate being able to offer similar speeds to residential customers as well, currently our top speed for residential customers is 300 mbps download, with 20 mbps uploads.

These new plans complement our existing 20, 75, and 150 mbps cable service plans, providing our customers with a range of options for both home and business.

If you’d like more information about these or any of our internet plans, get in touch!

We Wish You a Merry Christmas!

December 10th, 2018

Have a Wonderful Christmas, from Kirk and Corey at Secure by Design

We would like to wish all of our customers,
partners, and suppliers a very Merry Christmas,
and wonderful New Year in 2019!

Our office hours during the holidays are:

Monday, December 24th 9:00 am to 3:00 pm *
Tuesday, December 25th Closed
Monday, December 31st 9:00 am to 3:00 pm *
Tuesday, January 1st, 2019 Closed
* We will  be closed for lunch between 12:30 and 1:00

Office Closed Monday, September 3rd

August 31st, 2018

Happy Labour Day

Our office will closed on Monday, September 3rd for Labour Day.

Have a safe and happy long weekend!

BC Day 2018 – Office Closed

August 3rd, 2018

BC Flag

Our office will be closed Monday, August 6th for the BC Day holiday.
We are also closed Saturday and Sunday as usual.

As always, our technicians will be close at hand to tend to any system alerts, should they arise.

Have a safe and happy long weekend!

Easter Weekend Office Hours

March 29th, 2018

Our office will be closed for the Easter Long weekend.

Good Friday – March 30th CLOSED
Saturday –March 31st CLOSED 
Sunday – April 1st CLOSED
Easter Monday – April 2nd CLOSED

Have a Happy Easter everyone!

Lamb Border

Have a Wonderful Christmas!

December 21st, 2017

Have a Wonderful Christmas, from Kirk and Corey at Secure by Design

We would like to wish all of our customers,
partners, and suppliers a very Merry Christmas,
and wonderful New Year in 2018!

Our office hours during the holidays are:

Friday, December 22rd 9:00 am to 3:00 pm
Monday, December 25th Closed
Tuesday, December 26st Closed

New Years

Monday, January 1st 2018 Closed

Hosting Service Upgrades

October 27th, 2017

We’re excited to roll out a number of enhancements for our web site hosting services! Our new baseline configuration for new web sites is now:

  • nginx 1.10 (with http2 support)
  • php7.0 or php5.6 (php7.1 available on request)
  • mariadb 10.1 (a mysql replacement)
  • Free LetsEncrypt SSL certificates
  • We still have a wide range of commercial SSL certificates, including EVcertificates, available as well from Comodo, GeoTrust, Thawte, and Verisign
  • The perfect environment for high performance WordPress web sites!

We’re analyzing existing sites on our service, and migrating existing sites to the newer server when it’s appropriate. If we’re hosting your site, and you’d like to take advantage of these newer technologies, get in touch and request a site upgrade.

nginx   PHP   MariaDB

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