Easter Weekend Office Hours
April 11th, 2022Our office will be closed for the Easter Long weekend.
Good Friday – April 15th | CLOSED |
Saturday – April 16th | CLOSED |
Sunday – April 17th | CLOSED |
Easter Monday – April 18th | CLOSED |
Good Friday – April 15th | CLOSED |
Saturday – April 16th | CLOSED |
Sunday – April 17th | CLOSED |
Easter Monday – April 18th | CLOSED |
Good Friday – April 2nd | CLOSED |
Saturday – April 3rd | CLOSED |
Sunday – April 4th | CLOSED |
Easter Monday – April 5th | CLOSED |
We would like to wish all of our customers,
partners, and suppliers a very Merry Christmas,
and wonderful New Year in 2021!
Our office hours during the holidays are:
Thursday, December 24th | 9:00 am to 2:30 pm * |
Friday, December 25th | Closed |
Thursday, December 31st | 9:00 am to 2:30 pm * |
Friday, January 1st, 2021 | Closed |
* We will be closed for lunch between 12:30 and 1:00 |
Our office will be closed Monday, August 3th for the BC Day holiday.
We are also closed Saturday and Sunday as usual.
As always, our technicians will be close at hand to tend to any system alerts, should they arise.
In order to ensure the safety of our staff and our community, the Secure by Design office will be be open on a “by appointment only” basis until further notice.
We will maintain phone support as usual between 9am to 5pm, weekdays.
Until then Corey and I will be working remotely, and will continue to support our customers by phone and email as usual. Our office phone system supports remote work, so just call in as usual and we will assist you.
We will schedule an appointment in the office, if a meeting in person is required. To make a bill payment, we will continue to accept payments through online banking, e-transfer, Visa and Master Card by phone, or cheques by mail.
We will continue to monitor the situation and post updates to this notice as required.
Thank you all for understanding!
A rock slide near Kamloops, BC damaged a critical fibre optic line Saturday, February 1st. The damage caused substantially reduced performance for our cable internet subscribers since then, as the internet traffic is being re-routed onto backup circuits. This event also affected other internet providers, cell phone providers, VOIP subscribers, and even some Telus land line customers in the local area according to this CBC article:
https://www.cbc.ca/news/canada/british-columbia/bc-phone-disruptions-1.5449473
We’ve been in contact with upstream partners and have been monitoring the situation over the weekend.
Network teams have also been working to increase capacity and manage traffic through alternate connections, which has improved service for some customers Sunday night and this morning.
Thank you for your continued patience. We will share more information as we get it.
We would like to wish all of our customers,
partners, and suppliers a very Merry Christmas,
and wonderful New Year in 2020!
Our office hours during the holidays are:
Tuesday, December 24th | 9:00 am to 3:00 pm * |
Wednesday, December 25th | Closed |
Thursday, December 26th | Closed |
Tuesday, December 31st | 9:00 am to 3:00 pm * |
Wednesday, January 1st, 2019 | Closed |
* We will be closed for lunch between 12:30 and 1:00 |
Good Friday – April 19th | CLOSED |
Saturday – April 20th | CLOSED |
Sunday – April 21st | CLOSED |
Easter Monday – April 22nd | CLOSED |