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Archive for the ‘Support’ Category

* Dial Up Number Change

Posted on June 17th, 2010 by Kirk. Filed under Announcements, Support.

Our dial-up numbers will be changing soon.

At this time both the old and new number will work, so you can start using the new numbers right away.  Once the changeover is complete, the old numbers will be phased out.  The Castlegar number has already been turned off, so we urge customers to switch over to the new numbers right away!

For most Windows systems, you can change the number by clicking the Properties button on the Connect To screen.  For Macintosh users, instructions are posted on our web site here:

The new numbers for the local area are:

  • Castlegar: 250-304-2039
  • Trail: 250-368-8273
  • Nelson: 250-352-1361

We also have dial up access in communities across Canada. For the complete list, see:

Thinking about getting high speed?

Our service area has recently expanded to include parts of 6-Mile and Warfield, and is available in most cities in BC and Alberta. Long time dial-up customers may be eligible to receive a discount on a high speed modem.

You can check if service is available to you on our web site:

If you require assistance with this change, or would like to inquire about high speed upgrade options please call our office:



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* SMTP / Sending Mail Issues

Posted on June 17th, 2009 by Kirk. Filed under Support.

Currently has been temporarily blacklisted with AOL.  We have sent in our request to have this blacklist removed, and we expect this to be fully resolved within 48 hours.  Should this timeline change, we will update this post accordingly. Sending mail to is working again.

If you are not sending to an AOL address and are experiencing problems, you will need to adjust your SMTP settings.  Please refer to this post for information on how to solve the problem, or call us.

In an effort to reduce spam, most ISP’s block any traffic on the standard Sending mail port #25 for mail servers other than the providor’s.  For example, if you have High Speed through Shaw, but use us for email.  You cannot send out email using our servers on port 25 while using Shaw internet.  It appears that this policy is now being fully enforced on Net Idea Accounts.   Even though you may have us as your Internet providor, this rule still applies as our mail servers are in our Saint John Data Center in New Brunswick.

If you are unable to make the change as described in this post, you can use webmail in the interim until we are able to guide you through the fix.  Please feel free to call if you require assistance.


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* Latest Spam Scam – Updated

Posted on December 23rd, 2008 by Kirk. Filed under Support.

The emails below are SCAMs and should be deleted on sight. We would never email you to ask for your password, as we have them on file. If you did reply to this email, and included your password, you need to change your password now!


Dear Subscriber,

We are currently carrying-out a  mantainace
process to your account, to
complete this, you must reply to
this mail immediately, and enter your
User Name here (,,,,,,,,) And Password here
(.......)  if you are the rightful owner of
this account.

This process we help us to fight against
spam mails.Failure to summit your password,
will render your email address
in-active from our database.

NOTE: If your have done this before, you may ignore
this mail. You will be send a password reset
messenge in next seven (7)
working days after undergoing this process
for security reasons.

Thank you for using!


Dear Email Account Owner,
This message is from webmail messaging center to all webmail
account owners.We are currently upgrading our data base and e-mail account

We are terminating all unused email accounts to create space for
new accounts.To prevent your account from being terminated, you will have
to update it by providing the information requested below:

E-mail Username : ...............
E-mail Password : ...............

Warning!!! Account owners that refuses to update his or her
account within Seven days of receiving this warning will lose his or
her account permanently.

Warning Code:VX2G99AAJ

Webmail Administrator.

To: undisclosed-recipients:;
Sent: Tuesday, December 23, 2008 11:54:32

Dear valued customer,

We are currently performing maintenance for our
Digital Webmail Customers. We intend upgrading
our Digital Webmail Security Server for better
online services.

In order to ensure you do not experience service
interruption,Please you must reply to this email
immediately and enter your password here (******)
and Check out your new features and enhancements
with your new and improved Netidea Account,To
enable us upgrade your Netidea Account for better
online services please reply to this mail.

Thank You For Using Netidea Account

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* Resolving Email Sending issue after Service Transition

Posted on December 5th, 2008 by Kirk. Filed under Support.


With our new wholesale supplier, you may need to adjust your email settings if you are unable to send mail to other domains (,, etc).

You need to enable SMTP Authentication, and turn on SSL for both POP (Port 995) and SMTP (Port 465) connections. Detailed instructions for Windows can be found below.


Guide is based on instructions for Outlook Express and Incredimail.  For all
other email clients, such as Eudora, Outlook, Thunderbird, please call for

Go to the "Tools" menu and select "Accounts".

Click on the Tab along the top of the "Internet Accounts" window, that is
labeled as "Mail".

Ensure the account is Highlighted in the list of accounts, and press the
"Properties" button on the right hand side.

On the Tab labeled "Servers", click the very bottom checkmark for "My server
requires authentication", and then click the "Apply" button at the bottom.

Now, click on the "Advanced" tab on the top.  Place a checkmark on both
entries where "This connection requires a secure connection {SSL}", and you
will notice the Incomming Mail port will change to either 995 or 993.  This
is perfectly normal.  The Outgoing port must be changed to 465 instead of
25.  Once this is done, click the "Apply" button at the bottom, and then

You can then repeat for any other Net Idea email accounts, or close the
Internet Accounts window, and you are now ready to send Email.


Please call for support.

Tech Support Available Monday through Friday 9:00am to 8:00 pm at

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